Disclosure under the Act on Specified Commercial Transactions
This Legal Notice applies to bookings made directly with Tee-up LLC through the SMILING TOKYO website. Bookings made through third-party platforms, travel agencies, or other sellers may be subject to the terms and conditions displayed by the relevant booking channel.
| Service Provider | Tee-up LLC |
| Brand | SMILING TOKYO |
| Representative | Ryuji Komiya / Representative Member |
| Address | Room 302, Sanki Building 4-10-6 Tsukiji, Chuo-ku Tokyo 104-0045, Japan |
| Telephone Number | Our telephone number will be provided without delay upon request. To request our telephone number, please contact us at the email address below. |
| Contact | info@tee-up.co.jp |
| Prices | The price of each tour or experience is displayed on the relevant experience page and booking screen. All prices are displayed in Japanese yen (JPY) and include applicable Japanese consumption tax unless otherwise stated. Prices may vary depending on the experience, number of participants, date and time, and optional services. Please check the total amount displayed on the booking screen before completing your booking. |
| Additional Charges | Any additional fees charged by us will be clearly displayed on the relevant experience page or booking screen. Guests are responsible for expenses including: ・Internet or data charges required to access and use our website and booking service ・Transportation to the meeting point and from the finishing point ・Food, purchases, transportation, or other personal expenses not included in the experience price ・Foreign transaction fees, currency conversion fees, or other charges imposed by card issuers or payment service providers |
| Payment Methods | Payment may be made by credit card or other payment methods displayed during the booking process. |
| Timing of Payment | For credit card payments, payment is generally processed when the booking is confirmed. The actual date on which the amount is charged or debited is subject to the terms of the relevant card issuer or payment service provider. |
| Booking Confirmation | A booking is considered confirmed once the required booking and payment procedures have been completed and a booking confirmation is displayed or sent to the guest. |
| Provision of Services | Tours and experiences will be provided on the date and at the time selected during the booking process, in accordance with the details shown on the relevant experience page and booking confirmation. Unless otherwise stated, all dates and times, including cancellation deadlines, are based on Japan Standard Time (JST). |
| Booking Deadlines and Availability | Bookings are accepted for dates and times shown as available on the booking system, subject to capacity. An experience may become unavailable once it reaches capacity or the applicable booking deadline. Any specific booking deadline, minimum participation requirement, maximum group size, or other conditions will be displayed on the relevant experience page or booking screen. |
| Cancellations, Changes and Refunds | Cancellation conditions are displayed on the relevant experience page and during the booking process. Our standard cancellation policy is: Cancellation 24 hours or more before the scheduled start time: Free cancellation and a 100% refund. Cancellation less than 24 hours before the scheduled start time: A cancellation fee of 100% of the experience price applies. If different cancellation conditions apply to a particular tour or experience, the conditions displayed on the relevant experience page and during the booking process will apply. Any specific conditions relating to rescheduling, late arrivals, no-shows, or other booking changes will be displayed on the relevant experience page, booking screen, or Terms & Conditions. Where a refund is issued, the time required for the refunded amount to appear in the guest’s account may vary depending on the relevant card issuer or payment service provider. |
| Cancellation or Changes by SMILING TOKYO | If we are unable to provide a confirmed tour or experience for reasons attributable to us, we will promptly inform the guest of available options, which may include rescheduling or a refund. Changes or cancellations caused by severe weather, natural disasters, transportation disruptions, or other circumstances beyond our reasonable control will be handled in accordance with the conditions stated on the relevant experience page and our Terms & Conditions. |
| Returns and Refunds After the Service Has Been Provided | Due to the nature of tours and experiences, services that have already been provided cannot be returned. Any refund will be handled in accordance with our cancellation policy, Terms & Conditions, and applicable law. |
| Cooling-Off | The statutory cooling-off system under Japan’s Act on Specified Commercial Transactions does not apply to mail-order sales, including online bookings. Cancellations and refunds are therefore subject to the conditions displayed on the relevant experience page and during the booking process. |
| Other Participation Conditions | Any conditions relating to age, children, food allergies or dietary restrictions, accessibility, meeting points, clothing, items to bring, or other participation requirements will be displayed on the relevant experience page. |
| Mandatory Consumer Rights | Nothing in this Legal Notice, any experience page, or our Terms & Conditions excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable law. |